Knutsen Philippines Inc. | Manning Agency For International Shipping

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Units 1006B, 1007B, 1008B, and 1009B
10th Floor, East Tower of 8912 Asean Avenue Building,
Asean Avenue, Aseana City, Parañaque City, PHILIPPINES 1701

  • FAQ
Will accounting personnel notify us when they have remitted our reimbursement, salary, or other monetary claims?

No. The seafarer shall be responsible for monitoring their bank accounts. The company processes voluminous transactions every day. Hence, the company can't notify the seafarers one by one. 

Crew reimbursements are now processed inside COMPAS with Crewing Officers as approvers. No actual payment is now being made. Approved reimbursements are credited directly to the seafarers' pay slips.

Can I get my HMO Card?

Yes. HMO cards can be picked up at the office from Monday to Friday, 8 AM—4 PM. Delivery of the card is not currently feasible until further notice. Kindly coordinate with Mr. Bryan Calanoga at b.calanoga@ph.knutsenoas.com. Any office visit shall be coordinated with our personnel; otherwise, we will not entertain any unnotified appointment. This is part of the company's safety protocol, and we encourage everyone to adhere to it. 

What is the company’s HMO?

We are now using Maxicare for the seafarers and their dependents.

What is the maximum benefit limit of our HMO?

The maximum benefit limit for all illnesses is $5,000. This means that different types of illnesses will share a total benefit of $5,000, rather than having a separate limit for each illness each year.

Can I take a Post-Medical Examination after mandatory quarantine?

Yes. Upon arrival in Manila, if you wish to take the Post Medical Examination, you may email pi@ph.knutsenoas.com.

Is employment verification allowed for my loan application?

Yes, provided that written consent was forwarded to the Internal Operations Coordinator. Under the Data Privacy Act, we cannot confirm nor disclose confidential information to outside parties without the Data Owner's (the seafarer's written explicit consent. This written consent should specify what data we are allowed to disclose and further determine to whom we should disclose it and why this is to be disclosed.

Where can I obtain the ID card for SSS, Pag-ibig, and Philhealth?

The company does not provide ID cards for SSS, Pag-ibig, or Philhealth; instead, please visit the respective agency branches.

How can I track my SSS, Pag-ibig, and Philhealth contributions?

You can set up an online account with each government agency to view a summary of your contributions.

How can I request a summary of contributions or certification for SSS, Pag-ibig, and Philhealth?

You may send a request email to Mr. Bryan Calanoga at b.calanoga@ph.knutsenoas.com or Ms. Mayrose Layugan at m.layugan@ph.knutsenoas.com. Please include your full name and the nature of your request.

When should the rejoining bonus be processed?

Once you meet all the criteria, you can coordinate with your designated crewing personnel.

Can we be reimbursed without an official receipt?

No. The seafarer is only allowed to make reimbursements with official receipts. 

How do I upload official receipts in COMPAS when on vacation?

For instructions on how to upload, refer to COMPAS guidelines or email helpdesk@knutsenoas.com.

Why do we incur bank charges (deductions) for non-PNB banks?

Knutsen Philippines Inc. shoulders the bank charges for PNB accounts; deductions made by different banks are outside the company's control. Applicable bank charges vary for each bank. 

How to reimburse? What is the qualification for reimbursement?

Please coordinate with your Senior Crewing Officer or Crewing Officer or message crewing@ph.knutsenoas.com for any crewing-related reimbursement.
For training-related reimbursement, don't hesitate to get in touch with our training personnel, Ms. Jeziel Batac at j.batac@ph.knutsenoas.com, Ms. Gladys De Lara at g.lara@ph.knutsenoas.com, or Ms. Alpha Joy Arlet Dejito at a.dejito@ph.knutsenoas.com.

How do I claim the training allowance?

The training allowance will be reflected in the seafarer’s first month’s payroll. Thus, the seafarer will not be paid until he receives his first month's salary.

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